IMPORTANT NOTICE: PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY AND MAKE SURE YOU UNDERSTAND THEM BEFORE CLICKING “I ACCEPT” AT THE END OF THE TERMS. IF YOU HAVE ANY QUESTIONS IN RESPECT OF ANY OF THESE TERMS, PLEASE CONTACT US. IF YOU DO NOT ACCEPT THESE TERMS YOU WILL NOT BE ABLE TO PLACE AN ORDER ON THE WEBSITE.
5. Will the products be exactly as shown on the site?
5.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible on the site, because our products are handmade, sizes, dimensions and measurements of the products may vary from those indicated on the site.
5.2 The packaging of the product may vary from that shown in images on our site.
6. What should you do if you want to change your order?
If you wish to make a change to the product(s) you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
7. What happens if we need to change anything?
We may change any product which you have ordered or which is displayed on the site to reflect changes in relevant laws and regulatory requirements; or to implement minor adjustments and improvements.
8. When will we deliver your product(s) and how much will it cost?
8.1 The costs of delivery will be as displayed on the site.
8.2 During the order process we will let you know when we will provide the products to you. We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
8.3 If you have ordered more than one product on the site, the products which you have ordered may be delivered in instalments and may, if a Third Party Seller, is delivering the products to you, arrive in separate packages.
The remainder of this clause 8 shall only apply to contracts where we are selling the products to you directly
8.4 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
8.5 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
8.6 If you do not re-arrange delivery or collect the products from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract with you.
8.7 The products will be your responsibility from the time we deliver them to the address you gave us in the order. You will own the product(s) once we have received payment in full or once we have delivered the products to the address you provided to us, whichever is later.
8.8 We may have to suspend or cancel the supply of a product to:
(a) deal with technical problems or make minor technical changes; or
(b) update the product to reflect changes in relevant laws and regulatory requirements.
9. Can you cancel the contract?
This clause 9 shall only apply to contracts where we are selling the products to you directly, unless specifically stated otherwise.
9.1 Yes, your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.
9.2 If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these Terms which you do not agree to;
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) we have suspended the supply of the products you have ordered; or
(e) you have a legal right to end the contract because of something we have done wrong.
9.3 For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these Terms.
9.4 You do not have a right to change your mind in respect of (a) any products which, for health protection or hygiene purposes, cannot be returned after they have been opened; or (b) any products which have been customised in accordance with your requests.
9.5 You have 14 days after the day you received the product to cancel the contract if you change your mind and don’t want the product you have ordered.
9.6 To end the contract with us, please use the returns label if provided, or let us know by emailing us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
9.7 If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us, or to the Third Party Seller if applicable. You must either post the product back to us(or the Third Party Seller if applicable) at the return address set out on the site or (if they are not suitable for posting) allow us to collect them from you. Please email us at email@example.com for a return label or to arrange collection or, if you have bought products from a Third Party Seller, use the contact details provided by that Third Party seller. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
9.8 We will pay the costs of return:
(a) if the products are faulty or misdescribed; or
(b) if you are ending the contract because we have told you of an upcoming change to the product or these Terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
9.9 A third Party Seller will pay the costs of return in accordance with the Seller Terms.
9.10 In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
9.11 If we agree to pay you a refund, we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.12 If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.13 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
10. How can we cancel the contract?
This clause 10 shall only apply to contracts where we are selling the products to you directly, unless specifically stated otherwise.
10.1 We may end the contract with you at any time by writing to you if:
(a) any payment that you make to us is rejected by our payment processor, or is not received in full and cleared funds;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your delivery details;
(c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
10.2 If we end the contract in the situations set out in paragraph 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you a reasonable amount as compensation for the net costs we will incur as a result of your breaking the contract.
11. What should you do if there is a problem with the products?
11.1 If you have any questions or complaints about any product, please contact us. You can write to us at firstname.lastname@example.org. If you have purchased from a third Party Seller, we will forward your question or complaint to the Third Party Seller who will contact you directly to resolve any problem.
11.2 We are under a legal duty to supply products that are in conformity with this contract. Nothing in these Terms will affect your legal rights.
11.3 If you wish to exercise your legal rights to reject products you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at email@example.com for a return label or to arrange collection.
12. What price should you pay?
12.1 The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order.
12.2 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
13. What if something goes wrong?
13.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.
13.3 We cannot give any undertakings in relation to any products which you purchase from Third Party Sellers on the website, which will be governed by the Seller Terms, in particular, we cannot give any undertaking that products you purchase from Third Party Sellers will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against the Third Party Seller.
14. How will we use your personal information?
14.1 We will use the personal information you provide to us:
(a) to supply the products to you; and
(b) to process your payment for the products.
15. What else do you need to know?
15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15.6 These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.